How do I ship my saw for a refurbish ?

After purchasing a refurbish service with or without shipping (found under the services tab) following the instructions below

Remove the bar and chain from your saw

Drain bar oil and fuel (back into their respective containers)

Place saw in a plastic bag (a large black garbage bag works well),

Ship to Pro Saws (using supplied box & label if shipping option was purchased with refurbish)

What if I choose a standard refurbish and it is determined I need additional work?

Your saw’s condition is the first thing we assess. If you’ve chosen a service that will
not address the issues your saw has, we will call you with an exact quote of what is
required prior to performing any work.

 

What is the warranty for each service ?

Pro Saws warrants our work against defects in materials and/or workmanship for a full
6 months for professional use. This is double the OEM warranty period provided by the
two major manufacturers saws we service.

What if there is an issue with my saw during the warranty period ?

Simply return the saw to Pro Saws, and we will correct the issue free of charge provided
it is due to a defect in materials and or workmanship performed by us.

If I purchase a refurbished saw, how do I return my core?

You can either ship it back with a copy of your invoice to the address on the invoice or,
purchase return shipping (found under the products tab), and send it back in the box provided following the instructions below.

Remove the bar and chain from your saw

Drain bar oil and fuel (back into their respective containers)

Place saw in a plastic bag (a large black garbage bag works well),

Ship to Pro Saws using supplied box & label

If I purchase a refurbished saw, and send in a core, how will I be paid for my core ?

Your core credit will be placed on the credit or debit card used for the saw purchase

Can I purchase refurbished saw If don’t have a core ?

Yes, if you purchase a refurbished saw from our site, you ave the opportunity to get a credit for your core, not the requirement. We continuously update our site based on availability. From time to time we may not be able to provide a model for purchase when we do not have cores available.

Do your refurbished saws look used or worn ?

We take great pride in being able to refurbish a saw with new and reconditioned parts using our precise refurbish process. Saws will appear as new or only slightly worn if they are being sold as refurbished saws on our site.

If you choose to have your saw refurbished, we will assure the saw is in optimal working order and meets our strict refurbish criteria
that is backed by our 6 month commercial warranty, however we will not hold it to the same standards of appearance as we do the refurbished saws we sell.

What Is A Core?

A core is a chainsaw minus the bar and chain that is in refrubishable condition.